At Fuller's Nursery, we do everything possible to stand behind the products we sell. Under reasonable climate conditions and with proper care (notwithstanding animal or pest invasion), plants are resilient and can usually survive even with broken branches.
Fuller's guarantees that our plants are happy and healthy at the time of purchase. If the plant you have purchased dies, then please take pictures and call us about it. Refunds or credits will always be under owner's discretion, but our goal is to make sure you are satisfied with your Fuller's Nursery experience.
Please note also that we can only hold purchases for one week for those who call for pick up.